Colombo, Western Province, Sri Lanka
Summary
Spearheaded QSR operational excellence, workforce skill development programs, and safety compliance initiatives across multiple franchised outlets.
Highlights
Delivered comprehensive operational, hygiene, and QSR standard operating procedures (SOP) training to over 150+ personnel, boosting procedural compliance across partner branches.
Implemented structured feedback and capability evaluation mechanisms that cut onboarding training turnaround by 25%.
Enforced rigorous food handling and kitchen safety protocols in strict alignment with QSR brand guidelines and ISO 22000 standards.
Collaborated cross-functionally between Sevalanka Foundation and Gamma Pizzakraft leadership to design high-impact community training modules.